After Hours Care.  For any emergency outside of business hours, please call 9-1-1 or go to your nearest Emergency Department (ED).  If you have a poison-related emergency, call KU Med Center Poison Control Center at:  1-800-222-1222.

Nurse Advice Line.  Most insurance plans have a 24/7 nurse advice line where you can speak to a Registered Nurse who can advise, based on symptoms, who should go to the ED or Urgent care.  This is a great resource that you are already paying for with your health insurance premium. We recommend you put the number in your cell phone for after hours assistance.

Emergency Room or Urgent Care?  When an unexpected injury or illness occurs and your regular doctor is not available, you need to make a choice quickly about where to get medical attention.  Your first instinct might be to head straight for the nearest emergency room (ER). Often, that could be the best decision. However, many people use the ER when it is not an actual emergency. This contributes to long ER wait times, high costs, and unnecessary medical care. Sometimes, heading to an urgent care or walk-in clinic may be your best choice.

What is an emergency?  It is an emergency if you reasonably believe that if you don’t get care right away, it could be dangerous to your life or to a part of your body. If you experience any of the following symptoms, go to the ER Immediately: chest pain or pressure; coughing or vomiting blood; difficulty breathing or shortness of breath; severe or persistent vomiting or diarrhea; sudden or severe pain; sudden dizziness; weakness or changes in vision; uncontrolled bleeding; or changes in mental status, such as confusion.

When to get to urgent care?  Urgent care can be quicker, with a lower cost and better results, compared to a crowded ER that may require unnecessary tests or hospital stays. Urgent care centers have extended hours outside of normal office hours. Urgent care is care you need soon, usually within 24 hours, for a problem that is serious, but is not an emergency. Examples include coughs, colds and sore throats; earaches; minor burns; muscle pulls; fever or flu-like symptoms; rash or other skin irritations; sprains and strains; or urinary tract infections.  For symptoms that cannot wait for an appointment, MPC recommends K+STAT Urgent Care or MMG Walk In Clinic for after-hours or weekend care.  Outside of Manhattan?  To find an in-network urgent care facility near you, call the number or visit the website on the back of your insurance card.

When to wait to see your doctor?  If you have acute symptoms that are mild such as coughs, colds and sore throats; earaches; minor burns; muscle pulls; fever or flu-like symptoms; rash or other skin irritations; sprains and strains; or urinary tract infections, you may be able to wait until an appointment with your primary care physician.  Manhattan Primary Care holds same day appointments for patients with ACUTE symptoms that may arise in the evening/night or during the weekend.  Please call us first thing and will do our best to schedule an appointment so we can address your needs on the same day.

Contact the doctor:  If you need to contact the physician on call, please call the office at 785-320-5000, leave a detailed message of the question, and the on call provider will return urgent messages.  For the safety of our patients, no new medications including antibiotics, will be called in over the phone during or after office hours.  By law, no controlled substances will be called in after hours.


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Healthy Children (Information about home treatment of common pediatric illnesses and injuries)